Terms of service
Last updated: 8 November 2026
About these terms
These terms apply to Whohas (whohas.eu), a service of Long Term Solutions CommV, Hof van Obbergenstraat 4, 1852 Grimbergen, Belgium, enterprise number BE 1029.403.590. By creating an account or accepting an invitation, you agree to them.
If you use Whohas for a company or another organization, you accept these terms on its behalf and confirm that you're allowed to. Our Privacy notice explains how we handle personal data.
Your account
- You sign in with one-time links sent to your email address, so keep your mailbox secure.
- An account is for one person. You must be at least 16 years old.
- You're responsible for what is done through your account.
- If you think someone else has access to your account, tell us at hello@whohas.eu.
Teams
Items, labels and lending records belong to a team. Each team has one owner; the other members are admins. Admins can add and manage items and invite others. The owner can also remove members, hand the team over and delete it.
When a team is deleted, all its data is deleted for good after 14 days, for every member.
Plans and prices
The free plan includes up to 25 items per team, and each person can own one free team. It stays free for as long as we offer it. We may change its limits, but we'll tell you at least 30 days in advance.
Pro costs €14.99 per team per month, or €149.99 per year. It includes up to 500 items, the full lending history and due dates with reminder emails. Prices include VAT where it applies: businesses elsewhere in the EU with a valid VAT number pay the same amount without VAT (reverse charge). Pro is sold to customers in the EU.
We may change the price of Pro for the future. We'll email the team owner at least 30 days before a new price applies to their next renewal, so they can cancel first.
Paying for Pro
- The team owner subscribes on the team's billing page. Payments are handled by Stripe; we never see your full card details.
- Pro is paid in advance and renews automatically every month or year until it is cancelled. For yearly plans we send a reminder at least 30 days before each renewal.
- You get an invoice by email for every payment, also on the billing page. Belgian businesses with a VAT number also receive it through the Peppol network.
- If a payment fails, Stripe tries again over the following days and we let you know by email. If it keeps failing, the team goes back to the free plan.
Cancelling, withdrawal and refunds
- The owner can cancel Pro at any time on the billing page. Pro stays active until the end of the period already paid for and isn't renewed. Except as described below, payments for a period that has started aren't refunded.
- Consumers (people buying for private purposes) have 14 days from their first payment to withdraw. Pro starts right away at your request, but if you withdraw within those 14 days, you still get a full refund. Just email hello@whohas.eu within the 14 days (for example: "I withdraw from Whohas Pro for my team ..."); you may also use the EU model withdrawal form. We refund within 14 days, with the payment method you used.
- Consumers on a yearly plan that has renewed automatically can end it at any time; we then refund the full months that haven't started yet.
- When Pro ends, the team returns to the free plan and nothing is deleted. The lending history and due dates are hidden until the team is on Pro again, and while the team has more than 25 items, no items can be added. If the owner already owns another free team, no items can be added to this one until it is on Pro again (or the owner deletes or hands over a free team).
- Deleting a Pro team stops its renewal. When the team is deleted for good, its subscription ends without a refund for the rest of the period.
Fair use
You may not use Whohas to:
- break the law or infringe the rights of others;
- monitor people, for example their location or behaviour, rather than keep track of items;
- send invitations to people who don't expect them, or spam in any other way;
- upload harmful software, get around security or limits, or access data that isn't yours;
- overload the service, for example with automated sign-ups or requests.
Your data
Everything you add to Whohas remains yours. You allow us to store and process it only to provide Whohas to you and your team.
You can download your team's data at any time in the team settings.
Personal data you record (data processing agreement)
When your organization uses Whohas, it decides which personal data of team members and borrowers it records. For that data, your organization is the controller and we are the processor. This section is the data processing agreement required by article 28 of the GDPR. We:
- process the data only to provide Whohas, following these terms and the settings you choose;
- make sure that everyone who works on Whohas is bound to confidentiality;
- protect the data with appropriate security measures, such as encrypted connections, hosting in the EU, restricted access and backups;
- only use the sub-processors listed in our privacy notice, and tell you by email at least 30 days before adding or replacing one, so you can object or stop using Whohas;
- help you answer requests from people who exercise their rights, and with security and data protection questions about our service;
- inform you without undue delay of a data breach that affects your data;
- delete the data when your team is deleted (after 14 days; backups within another 14 days);
- give you the information you need to show that these obligations are met, and allow reasonable audits.
Your organization is responsible for having a legal basis for the data it records and for informing the people concerned.
Availability and changes
We do our best to keep Whohas running smoothly, but we can't promise that it will always be available or free of errors. Sometimes we need maintenance, which we plan outside office hours where possible.
We keep improving Whohas and may change or remove features. If a change significantly reduces what you can do, we'll tell you in advance.
Liability
Whohas helps you keep track of items, but it can't guarantee that they are returned. We're not responsible for lost, damaged or unreturned items.
As far as the law allows, we're not liable for indirect damage, such as lost profit or lost data. Our total liability is limited to what you paid us in the 12 months before the damage, or €100 if that is more.
These limits don't apply to damage caused intentionally or through gross negligence, or where the law doesn't allow them. If you're a consumer, you keep all the rights the law gives you.
Ending
You can stop at any time by deleting your team or account in the settings.
We may suspend or close an account that seriously or repeatedly breaks these terms. Where reasonable, we'll warn you first and give you time to download your data.
If we ever stop offering Whohas, we'll tell you at least 60 days in advance.
Changes to these terms
We may update these terms. For changes that affect you, we'll email account holders at least 30 days before they apply. If you don't agree, you can delete your account before then.
Law and disputes
Belgian law applies. If you disagree with us about something, please email hello@whohas.eu first, so we can try to solve it together. If that doesn't work, the courts of Brussels have jurisdiction, unless the law gives you as a consumer the right to go to the courts where you live.
Contact
Long Term Solutions CommV, Hof van Obbergenstraat 4, 1852 Grimbergen, Belgium. Email: hello@whohas.eu.